PinkVerify
Accelerate Digital Transformation with tbITSM
PinkVerify provides a list of criteria on the standards of an IT Service Management (ITSM)-compatible software tool. It also ensures that the software tool supports the best practice framework for ITSM.
The 6 ITILv3 Processes are:-
- Service Level Management
- Service Asset and Configuration Management
- Request Fulfillment
- Incident Management
- Change Management
- Problem Management
A complete IT Service Management solution aligned to ITIL processes
Service Level Management
Deals with negotiating, agreeing and documenting existing services with some level of policies. Defines, document, agree, monitor, measure, report, and review the level of IT service provided. Ensures specific and measurable targets are developed for all IT services.
Service Assets & Configuration Management
Deals with maintaining up-to-date and verified database of all assets and CIs which are also made available to other service management processes. It uses Configuration Management System (CMS) which contains one or more Configuration Management Databases (CMDB)
Request Fulfillment
Refers to demand by the users. These requests can be regarding small changes, changing the password, installing additional software application, requesting information etc. Depending upon the number of Service Requests, an organization usually has, a specialized team that can be formed to fulfil those requests.
Incident Management
Give your technicians the power to track and manage the lifecycle of every ticket and build a contextual relationship by relating data points across various ITIL processes. Let your technicians talk directly to requesters using collaboration and chat.
Change Management
Effectively manage, plan, implement and review changes to your IT infrastructure. View the entire Change lifecycle as separate stages and assign an owner to each stage. Create user-defined approval workflows to ensure the quality of a Change and add a backup plan in case something goes wrong
Problem Management
Capture the root cause behind unplanned disruptions in your infrastructure and business processes using a problem ticket. Relate multiple incident tickets (symptoms) with a single problem (root cause) and allow multiple technicians to work on a problem using the collaboration features.
Why PinkVerify for TechBridge?
TechBridge has been making lives simpler for both IT admins and employees since 2016. In the last five years, TechBridge has changed IT support and the way an organization caters to the needs of its employees. At TechBridge, we are focused on improving the quality of service delivery and user experience by leveraging AI-based automation and machine learning.
We aim to help our customers increase the adoption of self-service through continuous improvement and innovation. With over 20,000 customers around the world and a strong partner network, we aim to make IT easy. This process of PinkVerify certification with Pink Elephant was extremely insightful and has reinforced our belief of being aligned to ITIL best practices.
What does this mean to TechBridge’s customers?
At TechBridge, we strive to follow industry best practices and provide the best service management platform to our customers. The certification from Pink Elephant endorses our alignment to ITIL standards, making TechBridge a great choice for our customers to trust their IT with. Organizations that are looking for an ITSM solution can check for ITIL compliance at the Pink Elephant vendor list. While Gartner, Forrester, and other analysts rank ITSM solutions based on their capabilities and functionalities, PinkVERIFY certifies the solution’s adherence to ITIL standards.
TechBridge has achieved PinkVERIFY status in the areas of Incident Management, Change Management, Problem Management, Service Asset and Configuration Management, Service Level Management, and Request Fulfillment with their product – tbITSM!
With TechBridge now prominently included as an ITIL-compatible tool on the PinkVerify website, TechBridge’s customers now have confidence that this solution meets industry best practices in all 6 process areas.