Automatic Voice Dialer

AVD Solution is used for Automatic Voice Notification to the Field Engineers in case of any outages/alarms/any ticket information.

Benefits of AVD Solution:-

• Ensures all the escalation matrix has been follow for the outages.
• TAT (Turnaround Time) for Ticket Fixing by Engineers has been reduced to 90% approx. 
• Supports rule based retry, escalation and notification.
• 100% automation of Incident Management/ Outages.
• Scalable platform that supports 100k Calls, SMS, VoIP Calls, a day.
• Caters to enterprise needs of High availability, Security and Fail over.
• Low maintenance
• Cost of support reduced by 95%. 
• Voice notification in Indian accent. 
• $37.4 million savings per month.