Enabling Technology Powered Enhanced Customer Experience
The Travel and Hospitality industry is evolving to enhance consumer experiences, win new clientele and retain customer loyalty. Customers are well-informed and well-connected with expectations that have moved beyond mere comfortable commute or a good service.
Now, they demand personalized offers, real-time interactions and on-the-go information. Travel, hospitality and airlines businesses are looking at leveraging social media, digital platforms and analytics tools to engage with customers and build loyalty. Analyzing data captured through this medium can help them create differentiated experiences to persuade customers to visit more, stay longer and spend more. They are racing to expand their footprint by collaborating with local partners to cater to the burgeoning global middle class.