Privacy Policy
Summary of our Privacy Policy
This summary covers every TECHBRIDGE website that links here and all related products and services. The detailed policy follows the same structure and is the actual legal document. Our Privacy Commitment : TECHBRIDGE has never sold your information for advertising or made money by displaying others’ ads, and we never will. This approach has been our standard for nearly a decade, and we are dedicated to maintaining it. This policy outlines what information we collect from you, how we use it, who can access it, and what actions you can take.Part I – Information TECHBRIDGE Collects and Controls
We collect only the necessary information. Some of this data is provided by you directly when you sign up for an account, register for events, request customer support, or make a purchase. We store your name and contact details, but not credit card numbers (except with your permission and through our secure payment gateways). When you visit our websites or use our software, we automatically log basic information such as your navigation path and usage of features and settings. This information helps us improve our services and develop new products. We also receive information indirectly. For example, if you inquire about our products through referral programs or reselling partners, or sign in using an authentication service like LinkedIn or Google, they will share your contact details with us. We use this information to fulfill your requests. Additionally, if you engage with our brand on social media (e.g., liking, commenting, retweeting, mentioning, or following us), we will access your interactions and profile information. This information remains with us even if you later remove it from the social media platform.What We Do with Your Information
We use your information to provide the requested services, manage your accounts, and monitor for unauthorized activities. We also use it to communicate with you about the products you are using, respond to customer support requests, inform you about new products, solicit feedback, and notify you of policy updates. Analyzing collected information helps us understand user needs and improve our services. We must have a legal basis to collect and process your information. In most cases, we have your consent or need the information to provide the requested service. Otherwise, we must demonstrate a legal basis, such as legitimate business interests. You can refuse certain information uses either by not providing the information initially or by opting out later. Disabling cookies can prevent your browser from sharing information with us, but this may affect website functionality. TECHBRIDGE completely disables non-essential and intrusive third-party cookies on all websites and products. Access to your personal information is restricted to employees and contractors with a legitimate need to use it. If we share your information with other parties (e.g., developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason, usually to serve you. The European Economic Area (EEA) grants specific rights to data subjects (including access, rectification, erasure, and restriction of processing, data portability, and the right to object and complain). TECHBRIDGE commits to providing these rights regardless of your location. We retain your personal information as long as necessary for the purposes outlined in this Privacy Policy. Once we no longer need to process your information, we will delete, anonymize, or isolate it, as appropriate.Part II – Information that TECHBRIDGE Processes on Your Behalf
When you use TECHBRIDGE apps to handle other people’s data, such as information about your customers or employees, you are entrusting us with that data for processing. Similarly, if you use a TECHBRIDGE mobile app and grant it access to your contacts and photo library, you are also entrusting that data to us. This data is referred to as service data. You retain ownership of your service data. We protect it, restrict access to it, and only process it according to your instructions. You have the right to access it, share it via third-party integrations, and request its export or deletion. We retain the data in your account as long as you continue to use TECHBRIDGE services. If you terminate your account, your data will be automatically deleted from our active database within six months, and from our backups within three months after that. If you are in the European Economic Area and believe that your information has been entrusted to us for processing (e.g., by your employer or a company whose services you use), you can request certain actions regarding your data. To exercise these data rights, please contact the person or company that provided your data to us, and we will work with them to address your request.Part III – General
There are certain limitations to the privacy we can guarantee. We will disclose personal information if necessary to comply with legal obligations, prevent fraud, enforce agreements, or protect the safety of our users. We do not currently honour Do Not Track signals from internet browsers; however, we will follow a universal standard for processing them when one emerges. Third-party websites and social media widgets have their own separate privacy policies. Always review the relevant privacy policy before sharing personal information with third parties. You can contact us to ask questions about our privacy practices, request a GDPR-compliant Data Processing Addendum, alert us if you believe we have collected personal data from a minor, or request to have your personal information removed from our blogs or forums. We will notify you of any major changes to our privacy policy or, in the highly unlikely event, if we decide to sell our business.Privacy Policy
This Privacy Policy statement is made by the TECHBRIDGE Group, which includes all related entities (collectively referred to as “TECHBRIDGE”, “we”, “us”, or “our”).TECHBRIDGE’s Privacy Commitment
For nearly a decade, TECHBRIDGE has prioritized customer and user privacy, long before it became legally required or widely recognized as important. We collect only the minimal amount of information necessary for conducting business or completing specific transactions. We inform customers of the information we have on them and allow them to opt out of certain engagements. Importantly, we do not generate any revenue from advertising, even from the free editions of our products. This ensures there is no conflict of interest between collecting customer information and generating advertising revenue, thereby maintaining a high standard of customer privacy. The goal of this policy is to clearly outline the information we collect, how we use it, and how we do not use it. While this policy is longer than we would prefer, it is necessary to address all relevant situations clearly and unambiguously. We strive to use simple and direct language whenever possible.Scope of this Privacy Policy
This Privacy Policy applies to all TECHBRIDGE websites that link to it, as well as the products and services provided through these websites, our mobile applications, and applications posted by TECHBRIDGE on our online marketplace and other third-party online marketplaces. This Privacy Policy does not apply to any websites, products, or services that have a separate privacy policy. This Privacy Policy is divided into three parts:Part I – Information TECHBRIDGE Collects and Controls:
This section explains how TECHBRIDGE collects and uses information about website visitors, potential customers, users of TECHBRIDGE’s products and services, and individuals who contact TECHBRIDGE through forms or email addresses published on or linked to our websites.Part II – Information that TECHBRIDGE Processes on Your Behalf:
This section details how TECHBRIDGE handles data that you entrust to us when you use our products and services, or when you share personal or confidential information with us while requesting customer support.Part III – General
This section covers topics relevant to both Parts I and II, as well as other general subjects such as TECHBRIDGE’s security commitments and how we will notify you of changes to this Privacy Policy.Part I – Information TECHBRIDGE Collects and Controls
What Information TECHBRIDGE Collects
We only collect information about you if we need it for a legitimate purpose. TECHBRIDGE will have information about you only if (a) you have provided the information yourself, (b) TECHBRIDGE has automatically collected the information, or (c) TECHBRIDGE has obtained the information from a third party. Below, we describe the scenarios under each of these categories and the information collected in each case.Information That You Provide Us
- Account Signup: When you sign up for an account to access one or more of our services, we ask for information such as your name, contact number, email address, company name, and country to complete the account signup process. You’ll also need to choose a unique username and a password for accessing the created account. You may provide additional information such as your photo, time zone, and language, but this is not required for account signup. After signing up, you have the option to choose a security question and answer, which will be used only for password resets.
- Event Registrations and Form Submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support, get a quote, or contact TECHBRIDGE for any other purpose.
- Payment Processing: When you purchase something from us, we ask for your name, contact information, and credit card or other payment account information. When you submit your card information, we store the cardholder’s name and address, the expiry date, and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your payment information in an encrypted format on the secured servers of our Payment Gateway Service Providers.
- Testimonials: When you authorize us to post testimonials about our products and services on our websites, we may include your name and other personal information in the testimonial. You will have the opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at finance@tech-bridge.biz.
- Interactions with TECHBRIDGE: We may record, analyze, and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, to improve our interactions with you and other customers.
Information That We Collect Automatically
- Information from Browsers, Devices, and Servers: When you visit our websites, we collect information that web browsers, mobile devices, and servers make available, such as the internet protocol (IP) address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer, and mobile network information. We include these in our log files to better understand our website visitors.
- Information from Cookies and Tracking Technologies: We use temporary and permanent cookies to identify users of our services and enhance user experience. We embed unique identifiers in our downloadable products to track product usage. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness, and engage with visitors and users through targeted tracking activities on our websites. We primarily use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites for non-essential or intrusive tracking. We also use first-party Local Storage Objects (LSOs) such as HTML5 to store content information and preferences to provide certain features.
- Information from Application Logs and Mobile Analytics: We collect information about your use of our products, services, and mobile applications from application logs and in-house usage analytics tools to understand how your use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access the services and their locations.
Information That We Collect from Third Parties
- Signups Using Federated Authentication Service Providers: You can log in to TECHBRIDGE Services using federated authentication service providers such as LinkedIn, Microsoft, and Google. These services authenticate your identity and provide us with certain personal information, such as your name and email address.
- Referrals: If someone refers our products or services to you through any of our referral programs, they may provide us with your name, email address, and other personal information. You may contact us at finance@tech-bridge.biz to request the removal of your information from our database. If you provide information about another person or if someone gives us your information, we will use that information only for the specific reason it was provided.
- Information from Reselling Partners and Service Providers: If you contact any of our reselling partners or express interest in our products or services to them, the partner may pass your name, email address, company name, and other information to TECHBRIDGE. If you register for or attend a TECHBRIDGE-sponsored event, the event organizer may share your information with us. TECHBRIDGE may also receive information about you from review sites if you comment on reviews of our products and services, and from other third-party service providers that we engage for marketing purposes.
- Information from Social Media Sites and Other Publicly Available Sources: When you provide feedback or reviews about our products, interact, or engage with us on marketplaces, review sites, or social media platforms such as Facebook, Twitter, LinkedIn, and Instagram through posts, comments, questions, and other interactions, we may collect publicly available information, including profile information. This helps us connect with you, improve our products, better understand user reactions and issues, or reproduce and publish your feedback on our websites. This information may remain with us even if you delete it from these sites. TECHBRIDGE may also add and update information about you from other publicly available sources.
Purposes for Using Information
In addition to the purposes mentioned above, we may use your information for the following purposes:– To communicate with you (such as through email) about products you have downloaded and services you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
– To inform you about new products and services, upcoming events, offers, promotions, and other information that we believe will interest you;
– To ask you to participate in surveys or to solicit feedback on our products and services;
– To set up and maintain your account and provide our services, including enabling collaboration, providing website and mail hosting, and backing up and restoring your data;
– To understand how users use our products and services, monitor and prevent problems, and improve our products and services;
– To provide customer support and analyze and improve our interactions with customers;
– To detect and prevent fraudulent transactions and other illegal activities, report spam, and protect the rights and interests of TECHBRIDGE, TECHBRIDGE’s users, third parties, and the public;
– To update, expand, and analyze our records, identify new customers, and provide products and services that may interest you;
– To analyze trends, administer our websites, and track visitor navigation on our websites to understand what visitors are looking for and to better assist them;
– To monitor and improve marketing campaigns and make suggestions relevant to the user.
Legal Bases for Collecting and Using Information
Legal Processing Bases Applicable to TECHBRIDGE:
If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of TECHBRIDGE or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information or may need your personal information to protect your vital interests or those of another person.Withdrawal of Consent:
Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.Legitimate Interests Notice:
Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain what those legitimate interests are at the time of collecting your information.Your Choice in Information Use
Opt-Out of Non-Essential Electronic Communications: You may opt-out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment-related emails.Disable Cookies: You can disable browser cookies before visiting our websites. However, doing so may prevent certain website features from functioning properly.
Optional Information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when submitting any form linked to our websites.
Information Sharing Practices
Sharing Information within TECHBRIDGE Group
All entities within the TECHBRIDGE group have access to the information outlined in Part I. We do not sell personal information. Information is shared only in the ways described in this Privacy Policy and with parties that implement appropriate confidentiality and security measures.Employees and Independent Contractors
Employees and independent contractors within the TECHBRIDGE group have access to the information detailed in Part I on a need-to-know basis. All employees and independent contractors are required to adhere to this Privacy Policy concerning the personal information shared with them.Third-Party Service Providers
We may share your personal information and aggregated or de-identified information with third-party service providers we engage, such as marketing and advertising partners, event organizers, web analytics providers, and payment processors. These providers are authorized to use your personal information only as necessary to provide services to us.Domain Registrars
When you register a domain through TECHBRIDGE from domain name registrars, we share your name and contact information (physical address, email address, and phone number) with them as required by ICANN domain registration rules.Reselling Partners
We may share your personal information with authorized reselling partners in your region solely to contact you about products you have downloaded or services you have signed up for. We will give you an option to opt out of continued engagement with that partner.Marketplace Application Developers
When you install or purchase an application developed using TECHBRIDGE’s APIs from TECHBRIDGE’s online marketplace, your name and email address will be shared with the developer of the application to facilitate direct engagement. TECHBRIDGE does not control the use of your personal information by the developers, which will be based on their own privacy policies.Other Cases
Other scenarios where we may share the information covered under Parts I and II are described in Part III.Your Rights Regarding Information We Hold About You
If you are in the European Economic Area (EEA), you have the following rights concerning information that TECHBRIDGE holds about you. TECHBRIDGE is committed to providing these rights regardless of your location.Right to Access: You have the right to access (and obtain a copy of, if required) the categories of personal information we hold about you, including the source, purpose, period of processing, and the persons to whom the information is shared.
Right to Rectification: You have the right to update or rectify any inaccuracies in the information we hold about you. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you to our database.
Right to Erasure: You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to Restriction of Processing: You may also have the right to request a restriction on the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to Data Portability: You have the right to transfer your information to a third party in a structured, commonly used, and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to Object: You have the right to object to the use of your information in certain circumstances, such as for direct marketing purposes.
Right to Complain: You have the right to lodge a complaint with the appropriate supervisory authority if you have any grievances regarding how we collect, use, or share your information. This right may not be available if there is no supervisory authority dealing with data protection in your country.
Retention of Information
We retain your personal information as long as necessary for the purposes outlined in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize it from our active databases. We will securely store and isolate it from further processing on backup disks until deletion is possible.Information That TECHBRIDGE Processes on Your Behalf
Information Provided in Connection with Services
You may entrust TECHBRIDGE with information that you or your organization controls, in connection with using our services or requesting technical support for our products. This includes information about your customers and employees (if you are a controller) or data you hold and use on behalf of another person for a specific purpose (if you are a processor). This data may be stored on our servers when you use our services, or transferred or shared with us as part of a request for technical support or other services.Information from Mobile Devices
Some of our mobile applications, with your permission, may access information such as the camera, microphone, call history, contact information, photo library, files, and other stored information on your mobile device. Our applications need such access to provide their services. Similarly, location-based information is collected for purposes including locating nearby contacts or setting location-based reminders, which will be shared only with our mapping providers and used solely for mapping user locations. You may disable mobile applications’ access to this information at any time by adjusting the settings on your device. The data stored on your mobile device and its location information accessed by the mobile applications will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (where the data will be stored on our servers) or products (where the data will remain with you unless you share it with us).Ownership and Control of Your Service Data
We recognize that you own your service data. We provide you complete control over your service data by allowing you to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.How We Use Service Data
We process your service data based on the instructions you provide through the various modules of our services. For example, when you generate an invoice using our invoicing service, information such as the name and address of your customer will be used to generate the invoice. When you use our campaign management service for email marketing, the email addresses of the persons on your mailing list will be used for sending emails.Push Notifications
If you have enabled notifications on our desktop and mobile applications, we will push notifications through providers such as Apple Push Notification Service, Google Cloud Messaging, or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.Sharing Service Data
TECHBRIDGE Group and Third-Party Sub-Processors: To provide services and technical support for our products, the contracting entity within the TECHBRIDGE group engages other group entities and third parties.Employees and Independent Contractors: We may provide access to your service data to our employees and independent contractors involved in providing services to (i) identify, analyze, and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify scanned images to ensure the accuracy of optical character recognition. We ensure restricted access to your service data for specific individuals, and this access is logged and audited. Our employees will also access data shared knowingly for technical support or to import data into our products or services. Privacy and security guidelines are communicated and strictly enforced within the TECHBRIDGE group.
Collaborators and Other Users: Some products or services allow you to collaborate with others. Initiating collaboration may enable collaborators to view some or all of your profile information. For example, when you edit a shared document, your name and profile picture will be displayed next to your edits.
Third-Party Integrations: Our products and services support integrations with third-party products and services. Enabling third-party integrations may allow third parties to access your service data and personal information. We encourage reviewing the privacy practices of third-party services and products before enabling integrations.
Other Cases: Other scenarios where we may share information covered under Parts I and II are described in Part III.
Retention of Service Data : We retain the data in your account as long as you choose to use TECHBRIDGE Services. Once you terminate your TECHBRIDGE user account, your data will be deleted from the active database during the next clean-up, which occurs every six months. Data deleted from the active database will be removed from backups after three months.