Government

IT Department in Smart City collects data from multiple endpoints (Security Surveillance, Smart Lighting, Environmental Sensors, Critical Citizen Apps, Public Address system) which are increasing at a tremendous pace hampering the performance of IT Infrastructure and resulting in significant downtime (be it a disabled traffic lights, or a hacked CCTV system – both pose a serious threat to the city). Moreover, all the elements are being monitored separately and do not share information with one another. Hence there is a need on ground to have a single monitoring system like TechBridge that collects data from multiple end points in various formats, visualizes it, sends alerts and gives meaningful insights on which the authorities can act upon. The solution helps you set up a central command center from where you can control all the monitored elements that helps speed up response time, or time to resolution, which is a common performance indicator in the monitoring and management field.

Multiple departments within the Govt. organizations require a robust data center that can support huge IT Setup consisting of various end points such as Network Devices, Servers, Applications, Database, Storage, Virtualization, Cloud etc. This is exactly what TechBridge provides with its integrated & unified approach to IT infrastructure monitoring & management that understands end-to-end operational processes. It helps in monitoring the Data Centre in real-time, reduces bottlenecks, or fluctuation or bandwidth utilization. All you need to do is – set thresholds and TechBridge’s powerful alert engine, which will alert you each time something is not working as expected. The platform helps detect, identify, analyze and troubleshoot network issues with proactive alerts & remedy actions.

Government organizations deal with multiple vendors for separate IT Software Applications, and it becomes even more important to monitor critical applications for minimizing downtime. This is where TechBridge helps Govt. organizations to monitor software application on various parameter or key metrics such as Performance Monitoring, System Availability, and other KPI Monitoring Parameters etc. With TechBridge SLA Management, the Agreement clearly outlines the scope of work, Stakeholder’s obligation and general terms and conditions of all services covered. In case of a SLA breach the party who is at default pays the penalty as described in the SLA Agreement.

Government anywhere in the world, work toward the betterment of its citizens, and helpdesk is a tool that bridges the gap between govt. authorities and its citizens. TechBridge Helpdesk not only helps the citizens to register complaints such as road repair, sewage issues, water logging, overhead wires etc. but also helps in redirecting them to the right govt. department in order to get the queries resolved quickly. Moreover, it also helps in collecting feedback and providing information to the citizen on various govt. initiatives.

Often government invests in a robust monitoring solutions (firewall, vulnerability management, intrusion detection and prevention) to keep in control, vulnerabilities through which someone can access sensitive data in the form of security attacks. However, sometime being proactive does not help and you need to detect the actual breaches as they are being attempted. This is where log data really help. TechBridge log management collects and analyses log events in real-time for any suspicious activity or user behavior. With proper analysis of this actionable data you can identify intrusion attempts, mis-configured equipment, safeguards confidential data, prevents unauthorized access, and detects security breach.