Refund Policy
Effective Date: 12th Jan 2024
At TechBridge, we strive to provide our customers with high-quality software services that meet their needs and expectations. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds will be issued and the process for requesting a refund.
Free Trial Period
We offer a some free trial period, as the case may be, for all new customers to evaluate our services before committing to a paid subscription.
During the free trial period, you will have full access to our services without any charges. We encourage you to use this period to assess whether our services meet your needs.
If you choose to continue using our services after the free trial period, your selected subscription plan will automatically begin, and your payment method will be charged accordingly.
Once the free trial period has ended and your subscription has started, our standard refund policy (as outlined below) will apply.
General Policy
We offer a 30 days money-back guarantee for new customers on all our subscription plans. If you are not satisfied with our service for any reason, you may request a full refund within 30 of your initial payment following the end of the free trial period.
Refunds will not be issued after the 30 period has passed, or if the service has been used extensively during the trial period.
Eligibility for Refunds
To be eligible for a refund, the request must be made within 30 days of the initial payment following the free trial period.
Refunds are only available for the first payment after the trial period. Renewals, upgrades, or downgrades of existing plans are not eligible for a refund.
If you have violated any terms of our [Terms of Service] https://tech-bridge.biz/terms-of-services/, you will not be eligible for a refund.
Refunds are not available for services that have been significantly used or where extensive customer support has been provided during the trial period.
How to Request a Refund
To request a refund, please contact our customer support team at support.l3@tech-bridge.biz with your purchase details and the reason for the refund request.
Upon receiving your request, we will review it and notify you of the approval or rejection of your refund within 7 business days.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
Partial Refunds
Partial refunds may be granted under certain circumstances at the sole discretion of TechBridge. These include but are not limited to:
- Technical issues that prevented access to the service for a significant
- Incorrect billing or payment
Non-Refundable Items
- The following items are non-refundable:
- One-time setup fees
- Custom development or integration services
- Any additional services or products that are not part of the core subscription plan
Changes to This Refund Policy
TechBridge reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes will constitute acceptance of the revised policy.
Contact Information
If you have any questions about this Refund Policy, please contact us at:
Email: support.l3@tech-bridge.biz
Phone: +91-124-4002096