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Web Real-Time Communications (WebRTC) is a powerful and evolving open source standard that may be the answer to customers’ and companies’ communications needs. WebRTC allows customers and agents to make and receive voice and video calls and share files within their browsers’ windows. It uses HTML5 and JavaScript application programming interfaces (APIs) to facilitate browser-to-browser communication and data bridges.

As a result, WebRTC permits communication through the Web without software plug-ins or soft or hard phones. Moreover it enables customers to interact with voice and video through their smartphones without consuming costly wireless minutes. This benefit is becoming more important as customers increasingly “cut or don’t buy the cord”, and rely mostly or solely on wireless rather than on landlines.

Created through the collaboration of the World Wide Web Consortium (W3C) and the Internet Engineering Task Force (IETF).

WebRTC Business Use Cases:

  • Higher quality voice interactions
  • Enhanced customer contact experience
  • Greater productivity and reduced costs
  • Providing more browser options to apps
  • Lowered barriers to home agents
  • Collaboration ease


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Why choose TechBridge as your business partner?

  • Comprehensive enterprise cloud communication expertise across all layers of cloud
  • Proven, best-in-class tools to accelerate and de-risk cloud communication deployments
  • Application and domain expertise to ensure highly utilized deployments that align to business needs and deliver ROI

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