WebRTC

Overview

Business Intelligence & Algorithms Making the World Smarter

Web Real-Time Communications (WebRTC) is a powerful and evolving open-source standard that may be the answer to customers and companies communications needs. WebRTC allows customers and agents to make and receive voice and video calls and share files within their browsers’ windows. It uses HTML5 and JavaScript application programming interfaces (APIs) to facilitate browser-to-browser communication and data bridges.

As a result, WebRTC permits communication through the Web without software plug-ins or soft or hard phones. Moreover, it enables customers to interact with voice and video through their smartphones without consuming costly wireless minutes. This benefit is becoming more important as customers increasingly “cut or don’t buy the cord”, and rely mostly or solely on wireless rather than on landlines.

Created through the collaboration of the World Wide Web Consortium (W3C) and the Internet Engineering Task Force (IETF).

WebRTC Business Use Cases:

Higher-quality voice interactions 100%
Enhanced customer contact experience 90%
Greater productivity and reduced costs 100%
Providing more browser options to apps 80%
Lowered barriers to home agents 100%
Collaboration ease 70%
our services

Introduce Best
WebRTC Services for Business

Design

Migration, Integration

Architecture

Deployment

Communication Infrastructure Strategy

Services

Why choose TechBridge as your business partner?

Comprehensive enterprise communication expertise across all layers

Application and domain expertise to ensure highly utilized deployments that align with business needs and deliver ROI

Proven, best-in-class tools to accelerate and de-risk communication deployments with multi-vendor experience

TechBridge offers various approaches to solutions including the UC stack from various OEMs and WebRTC solutions.